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Our Policies
Here at Jaybz, we pride ourselves on integrity and trust. Our commitment to you is to ensure you have a seamless experience using the website. To guarantee this, there are a few policies to keep both parties aligned.
Data Protection
Jaybz Signature is committed to protecting the privacy and security of our end users according to the Nigerian protection laws and regulations. All data collected on this website in respect to customer name, address and telephone number are collected specically for the purpose of delivery of items to the customer. This information is stored and backed up safely to keep intruders from accessing information for phishing purposes. In regards to payment collections, no customer card details are kept on the Jaybz Signature website. We work with a secure platform (Paystack.com) to gather customer card details for payment on orders made on the website.
Refunds Policy
- Jaybz Signature agrees to refund customers under the following conditions:
- In a scenario where item purchased is not to the specications of the client (in terms of
sizing, colour and company error) - Any errors made in regards to communication from the website on sizes of our Ready to
Wear collection - Customer cancellation on order(s) within 48 hours of deposit payment
Please note that no refunds will be given if:
- Customer error in sizing or colour both on customised pieces and ready to wear pieces
- Delay in cancellation on order(s) made (that is after 48 hour deadline elapses)
- Customisation of order has begun/is in process
- Items bought from our ready to wear collection is not returned within date specied
- Payments made by debit or credit banks will be refunded to the issuing bank within 30 days from conrmation of refund.
RETURNS AND EXCHANGE:
- Customers are allowed to return items for re-fit purposes, however re-delivery charges will
be incurred by customer should the re-t issue stem from customer error - Customised orders cannot be exchanged
- Items from our Ready to Wear collection can only be exchanged within 7 days of delivery
- Returns and refunds will be oered to the customer if there is a company error in delivery
- Should the company be in error on item, company agrees to pay for delivery of returns, however, any customer error(s) will incur delivery charges to be paid by customer
INTERNATIONAL RETURNS:
- All international returns will be handled by our authorised shipping handler(s). Should the
customer require to use other means of returns, customer is liable for all issues regarding
the item
BRAND POLICY:
- All items showcased on the Jaybz Signature website are trademarked pieces of the brand
and reserve the rights to hold accountable anyone who replicates or sells pieces showcased
on the website for resale or personal gain. - All bank payments for Jaybz Signature pieces are paid to our designated bank accounts: 0784300706
Jaybz Signature
Guaranty Trust Bank ( GTB)
OR
1221689153
Jaybz Signature
Zenith bank
Any other accounts paid in by customers is done at their discretion.